[Resolved] Lg Electronics — Faulty Refrigerator since Day-1 of purchase / Pathetic customer care / Incompetenet Engineers / Want my money back !!

 
6 Reviews
Faridabad, Haryana, Faridabad District, Haryana, India
 Complainant782394
Hi

Since I purchased my double door refrigerator, I am facing cooling problem.

I have made more than 20 requests and more than 10 different engineers have visited my place, few said its fine, few said they would come back again with their senior, few said there is a faulty component which has to be replaced, few said that their regional service manager is travelling now a days and they would come back in next week, one said he is new recruit and have not got any training on LG products so far and since he was working with Kelvinator hence needs some senior's help; saying this he went back.

I am fed up of entertaining incompetent engineers, who come without any solution, take rest, take some water and juice and at times tea / coffee and go back with promises.

I wish to escalate this to some senior and competent authority but every time I call up customer care number (which is there at the website) I again go through the very same experience.

Now no one even visits for inspection as all these (local / area) engineers must be feeling that they are incompetent and cannot do anything on this (at least that's what I feel).

Please help me with escalating this as I am completely clueless on this.

This product is very much under original warranty and have also taken extended warranty.

Thanks

Agrawal
Complaint marked as Resolved 
Resolved in the sense that I am getting the refund for the money what I paid
But still I have to be compensated on all the pain I have gone through

Complaint Status


[Aug 28, 2014] LG Electronics customer support has been notified about the posted complaint.
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

The few engineers name / contact details who visited without any solution:

Faridabad Range / Area:

Hardeep Singh : [protected]
NoName :[protected]
Mahinder Saini : [protected]
Sunil :[protected]
Virender : [protected]

Manoj Mehta (so called "senior" called by one of the engineers on a very high regard who neither provided any resolution nor since then taking my calls) : [protected]
Few Complaints Number:
(Do not have records of all the registered complaints, much more than what's mentioned below)

RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
Hi

Since I purchased my double door refrigerator, I am facing cooling problem.

I have made more than 20 requests and more than 10 different engineers have visited my place, few said its fine, few said they would come back again with their senior, few said there is a faulty component which has to be replaced, few said that their regional service manager is travelling now a days and they would come back in next week, one said he is new recruit and have not got any training on LG products so far and since he was working with Kelvinator hence needs some senior's help; saying this he went back.

I have no option but to use my 15 years old Godrej refrigerator as that's working prefect still and have no issues with it. I had bought this LG bigger refrigerator to replace my old one thinking it would give me similar long term delightful experience, but now proved wrong.

I am fed up of entertaining incompetent engineers, who come without any solution, take rest, take some water and juice and at times tea / coffee and go back with promises.

I wish to escalate this to some senior and competent authority but every time I call up customer care number (which is there at the website) I again go through the very same experience.

Now no one even visits for inspection as all these (local / area) engineers must be feeling that they are incompetent and cannot do anything on this (at least that's what I feel).

Please help me with escalating this as I am completely clueless on this.

This product is very much under original warranty and have also taken extended warranty.

Thanks

Agrawal

[email protected]


[protected]

Few Complaints Number:
(Do not have records of all the registered complaints, much more than what's mentioned below):

RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]

[protected]

The few engineers name / contact details who visited without any solution:

Faridabad Range / Area:


Hardeep Singh : [protected]
NoName :[protected]
Mahinder Saini : [protected]
Sunil :[protected]
Virender : [protected]
Manoj Mehta (so called "senior" called by one of the engineers on a very high regard who neither provided any resolution nor since then taking my calls) : [protected]

[protected]
Dear Sir,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
So far, noone has responded

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    Lg Electronics - Faulty Refrigerator since Day-1 of purchase / Pathetic customer care / Incompetenet Engineers / Want my money back !!