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[Resolved]  LG Electronics — faulty top load washing machine lg

I bought an lg washing machine on 27th january with given model no: t7567nedlr. This product does not work
Well as it does not wash the clothes and also takes an hour to wash clothes which seems to be disappointed. My
Mother is in complete disagreement or dislike your product as it does not solve her washing purpose as compare to
Her last semi automatic machine. I request you to please take some action so that she can get properly washed
Clothes without wasting so much time which is more than an hour. She is feeling unbalanced after working on the
Machine which seems a regret for me to gift my mother this lg product after exchaning her old semi automatic
Machine which was working far better than this product. Please find attached invoice for more reference.

My contact no: [protected] and email id: gauravarora. [protected]@gmail.com

faulty top load washing machine lg
Complaint marked as Resolved Apr 15, 2018

Complaint Status


[Mar 11, 2018] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response Mar 14, 2018
Dear Customer (Nielkhawsiem Gangte),

We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG Customer Support Team
Updated by Gaurav2810 Mar 14, 2018
I can share the complete mail chain and chat with area manager for more reference
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Hi LG,

The issue is being escalated since after the day I bought this machine(i.e. 27th January) but no action has been taken even LG representative argued with us for not solving the issue, It's a fair case as I can show you clothes images which is a result of 48 minutes washing. Also whatever clothes we keep on top of machine remains on top and there is no movement of clothes and finally clothes come out from a machine with surf adhered on them(refer pics). I have escalated this issue as my consumer court lawyer has sent a legal notice to your LG team. Yesterday I got a call from karnal head office as they are now agreed on replacement but I wouldn't accept this offer by LG because Now after legal notice sent they have offered me replacement. Where were they when I was escalating the issue on daily basis since last 1 month. I need a refund only now as LG has given none other than financial and mental depression to my mother and me.

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