[Resolved]  LG Electronics — faulty washing machine

Address:Guntur, Andhra Pradesh, 522647

I ordered an lg t8081nedlj top load washing machine on flipkart on 19th oct, 2018. The same was delivered on 21st. After couple of days technician came to give the demo, but couldn't give the demo as we don't have a suitable tap to connect the washing machine inlet pipe. So he theoretically explained and left. We got the tap changed after 4-5 days and tried using the washing machine. It started and within 5 minutes it started showing le error.

I raised a support request ccn-[protected], the technician visited and told that there is some problem with a spare part and changed it. It worked fine for 10 days and it started showing the same error again. I raised a support request ccn-[protected] and the technician visited yesterday and told that there is problem with the voltage and we have to change the power socket. We have an ac at home and we use an immersion rod in the same socket and it works fine. So we don't think that there is a problem with the power socket. The power socket which we are using is a 16amps socket which is more than enough for a washing machine.

We were a happy lg customer till date and this washing machine and your service completely changed our opinion on lg. We have 2 lg tvs, 2 lg refrigerators, 2 lg washing machines and 1 lg ac at home. 1 lg tv screen spoiled immediately after warranty expiry and this new washing machine started troubling from day 1. Losing trust on lg. Please look into this and do the needful asap.
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Dec 29, 2018
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2018
LG Electronics Customer Care's response
Dear Customer (Anil Bhavanam),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Complaint comments 

Comments

As per my current experience I do not want to give any rating to LG due to highly pathetic service from Service center and customer care. LG's means LIFE GOOD should be changed to LOST GOODS because you invest your money into LG's product/Goods and forget about the Goods and feature which they are supposed to provide.

No one will bother to resolve your concern/issue.

I think LG should mention like no service center will be there to help you if YOU WANT TO BUY THEN ITS YOUR CHOICE WE WILL NOT BE RESPONSIBLE FOR ANYTHING ONCE PRODUCT IS OUT FROM OUR WAREHOUSE.

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