LG Electronics — Faulty washing machine

Address:Electronic craft LG B-4 Kanti nagar ext. Delhi 110051

Lg Resolver RES7225252
CEO OFFICE LG acknowledgement No.[protected]
Head of Customer Service LG acknowledgement No. [protected]

I am writing to you to raise an issue about: Consumable Electronic

The issue that I have experienced was: This is 5th reminder...
I purchased LG W/M THD12STB from LG showroom Electronic craft B-4 Kanti nagar ext. Date 31/01/2021. Machine is not cleaning clothes properly its collects the lint and dust of clothes and paste it to another clothe which makes other clothes more bad and dirtier. I have complaint your service Centre many times many technicians came and ran the washing machine. Technician said that single clothe have to put in the machine otherwise dust paste on another clothes. But problem is same again lint and dust paste on clothe technicians told and suggested me that you remove lint from your nails. How is it useless suggestion and support from LG. They said your problem will short out in two days. (15/02/2021) but till now nothing happened and after that I call (17/02/2021) to Mr Anoop LG senior that what happened about my problem he said that I assumed that your problem might have gone out. What is irresponsible behavior.? Now all LG senior are not pick the phone. They got it checked and wash thrice but problem could not be solved.

Name of LG senior Mr. Anoop, Mr. Amit, Mr Arun, Mr Alok. Mr. Ajayan G(service branch manager ) and Mr. Ashok (MIS) Name of LG technician visited Mr. Ghajendra, Mr Bunty and Mr. Komal.

I visited for product complaints in LG showroom and patparganj lg godown where I purchased machine (Mr Amit lg show room, Mr Surya dev Singh lg godown) both are said that we have no any responsibility of product and its quality, stability and functioning, our work only sale the product. Mr. Arun lg senior and technician Mr Bunty again visit and ran the machine but problem is still. (20/02/2021 ) they said that coming Monday(22/02/2021 ) your problem is sort out. But no any response and also not pick my phone.
I am totally disappointed by your service and support. Lg slogan is Life's good but you made life's bad. So please return my money.
So please do something as soon as possible otherwise I will take legal action.
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LG Electronics customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2021
LG Electronics Customer Care's response
Dear Customer (jahanara),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

LG Customer Support Team
Complaint comments 


MD Imran
I purchased LG W/M THD12STB from Electronic craft B-4 Kanti nagar ext.Date 31 Jan 2021. My problem was not solve till date. My contact number is [protected]. Please solve my problem.

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