[Resolved] Lg Electronics — fire caused by washing machine
2/11 Bhandup Siddhivinayak Chs,Udayshree Road, Bhandup (E) Mumbai, Mumbai, Maharashtra, India
AkAkshay Madhavi on May 21, 2019
We purchased lg washing machine in march 2019. It was top load automatic machine and we used to use it often. On 18th may late night by 11:00 pm we were using machine and suddenly the machine caught fire. The fire was so intense that there lot of black smoke. Our eyes were literally burning and whole house was engulfed in black smoke. Soon the fire started spreading in kitchen. Luckily we somehow removed the gas cylinders. My brother was hospitalized in fortis hospital for excessive smoke inhalation and burn injuries on hand and leg. We were very fortunate that no one lost their lives. Now the question is who is responsible? Lg company will say that it is fault of electrical connections and the electricians will say it is fault of machine. My point is that while designing machine all worst case scenarios should have been taken into consideration. It is clearly fault with machine design. The machine started burning from inside, it is evident bythe plug of the machine which is not burned. Please find google photos link of all the photos: https://photos.app.goo.gl/8K7THENmW3CNb5Aj6
In the photos you can check the amount of damage caused by fire. You are also welcome to investigate and check the damage caused by fire. We have kept the burned machine as it is. We estimate it to be more than rs 50, 000 apart from the machine cost of rs 16000. We want reimbursement of the same.
Complaint marked as Resolved Jun 23, 2019
[May 21, 2019] LG Electronics customer support has been notified about the posted complaint.
Verified SupportLG Electronics Customer Care's response, May 23, 2019
Dear Customer (Akshay Madhavi),
We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
LG Customer Support Team
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