[Resolved]  LG Electronics — fridge not working - company refusing to honor warranty

Address:

Mumbai City, Maharashtra, 400052

I have raised a complaint for my fridge bought in 2014 (Compliant no rnp[protected], raised in the name of my mother leena shah) which has stopped working. After multiple visits from the technician i was finally told that my motherboard needs to be replaced and an order will be placed for the same. The very same day my fridge, which was partially working (Working for sometime and shutting down after that) stopped working completely and tripped the main switch of my house.

On the next technician visit we were told that the compressor has stopped working and needs to be replaced. This would be done under the 10yr warranty of the compressor.

After multiple days and follow ups with higher authorities (The technician stopped answering his phone) we were informed that the compressor is not available for my fridge.

We were then told that we will be given a replacement fridge but at a cost of rs. 10, 000. We have not once asked for a new fridge but have always just asked to replace the compressor under the warranty.

We are in touch with mr. Rajiv and his team member mr. Vaibhav vartak. They have informed us that they can only provide us a replacement fridge as the cost of rs. 10, 000 and cannot provide us a replacement compressor for our existing fridge which still has 7 years pending on the warranty.

My concern is that why is the customer being made to pay if the company is unable to fulfill the warranty that it has given to the customer.

Regards chirag shah