[Resolved] LG Electronics — Harassment for non availability of parts trap
I purchased a lg washing machine in 2015 model no T9003TEELK @26000/. Now it's touch panel not working. Lodge a comment on 2 nd August RNP[protected] ...and after 7 received a call that parts not possible and hence forth washing machine can't be repaired.They provide a option that purpose new one you will get 20 percent discount (5200) on new purchase of LG machine...I agreed and send my choice to Mr Sandeep Gurgaon office ...but alas 10 days more gone and he always reply that it on approval... Very casual approach from LG...very annoying ...not expected from LG.I feel non availability of parts is just a trap and 20 percent discount is next trap to compelled the customer a new still...still LG failed... Dibyendu Palit [protected]
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Sep 25, 2021Complaint marked as Resolved
Aug 23, 2021
LG Electronics customer support has been notified about the posted complaint.
Aug 25, 2021LG Electronics Customer Care's response Dear Customer,
We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your contact number. Our concerned team will get in touch with you.
LG Customer Support Team
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