[Resolved]  LG Electronics — harassment from service center

Hi sir/madam,
My name is ranjeet and my registered mobile number is [protected]. For my refrigerator there is a small issue its double door unit and top portion is freezing good but, the down portion cooling is not happening.in the month of sep 2019, nov 2019, dec 2019 and july 2020 many technicians has been visited multiple times and changed the spare parts like module timer, controller assembly and heater plate but still the problem is not resolved. They are coming to my home and experimenting with my refrigerator. There is a capability issue and also they are trying to make money and cheating me.

Last friday mr. Shamugam changed the heater plate and charged around 800 rupees, but, not provided the bill. I have called customer care multiple times also called some senior staff named ms. Monika, mr. Rajkumar and mr. Jagdish but, no action still. I have already spent more then 2000 rupees so far one by one they are kepp changing the spare parts but, no solution still. Pls trace my mobilee number you'll get the complete history of the services.

Pls help me to resolve the issue. I need to escalate it to top official in lg.

Thanks
Ranjeet
[protected].
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2020
LG Electronics Customer Care's response
Dear Customer ( Ranjeey),

We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG Customer Support Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7053
    Pending
    0
    Resolved
    4000
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information