[Resolved]  LG Electronics — hopeless after sales service plus loot

Address:

122001

I bought a double door fridge with any extra door as "door within door". Model gc - d432hlam. Delivery challan no [protected]
After 1.5 years, this poor quality fridge stopped cooling all of sudden.
I called lg toll free number.
Some service guy from shri balaji aircon service, gurgaon (Their authorised service center) came for service. Repaird fridge charging rs 2, 500/- for changing preyending to change pcb. Though the bill says "repaired pcb", not changed as claimed on phone. See attachment.
I don't believe company like lg "repair pcb" that too through a local franchise service center. No company repair pcbs of any kind, they replace it instead (May be repair at their factory later). So is lg such a low standard company that it repair pcb at local level service center???
Problem of cooling has not improved even 1 %. Even after 36 hours, water in freezer area has not even chilled, making ice is too much to expect. Instead of improvement a vibration sound is coming from fridge. What a service!!
My guess -
Lg is a cheap n fraud company, cheat their customers. Instead of changing compressor under 10 years warrantee & has to change/ repair it free, pretend changing pcb, charged us rs.2, 500/- (Though repaired not, took it one day, fitted same next day) issue not resolved but before "actual" repair lg robbed me some money so that "free replacement" is not absolute free. Why they repaired a part if it did not improved even 1 %??? Do these guy didn't detect real problem???
Alternatively, lg service engineer are totally non technical. Guy did not know functions of setting keys.
I put another complaint through net this time n opted for "contact me" option on their site too. Not only nobody came to repair fridge, no-one contacted me. I informed that service guy on mobile number he called me for location directions
I expected lg company of huge turn over & earning billions from indian customers to maintain at least some standard of after sale service. Instead of making fool of customers through "fake service", do "actual service".
Hope to get money back taken for "fake pcb repair", though service visit charge of rs.350/- is fine with me (Even though that visit did not give any result)

Harinder pal singh
M [protected]