LG Electronics — Huge amount needed for maintaining LG Water Purifier

Address:

S.S Manzil, Cheravally, Kayamkulam

I bought an LG Water Purifier model number WW130NP on 24th August 2019

A few months before the water purifier, suddenly slowed down filtering and we informed the customer service. They sent technician and the technician, check into the water purifier and told us to change the filter outside the purifier and the RO filter which was inside the water purifier. However, we spent nearly rupees 3500 for all the expenses, including the parts charges, as well as technicians labor charge. After a few months, again the water purifier was not working properly. We informed the customer care and technician came and check the water purifier. Again, he is repeating the same thing that we need to change the outside filter worth Rs800, The RO filter, which is inside the water purifier worth Rs.1950 and the labor charge of Rs.512. So, nearly Rs.3500 again, the water first filter through a big water purifier pump. And then only it comes to the LG water purifier. I couldn't understand how they are saying that filter is filled with waste. So nearly we have to spend rupees 7, 000 for maintaining of LG water purifier.

The technician shared an idea to solve this issue that we have to purchase a plan of Rs.5000 per year for the maintenance of the purifier. So we can easily save R.2000 out of Rs.7000. So is that the plan of LG for punching their customers with their pre plans? How can an ordinary family afford this type of expenses?

The product only has a value of Rs.15900 and the maintenance is like we had to spend like servicing a luxurious car.

Why LG is attacking their customers with this pre-plans of robbery. They are actually forcefully taking away the money from their customers. Just note that the product is Hardly two years old. We just kept the water purifier by a side and we are not using it. Now I need Justise for the money I paid to buy the product. If things go by this, I had to pay twice the price of the product for maintaining the water purifier for five years. We had so many options for buying a cheap water purifier, but we went for a costly one only beacause of the trust we had in a brand like LG, but this was so brutal how they are providing service to their customers even in these pandemic situation where people go through such a hard stage in their life.

Thank You

LG Registered Complaint No. is RNP[protected]

My email: [protected]@gmail.com
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