LG Electronics — I am complaining about customer service for brand new Lg washing machine

Address:	Vadodara, Gujarat, 390002
Website:	LG India customer service

Hello sir/ madam
Here after many phone calls, I am writing my complain. I bought LG washing machine on 30/11/2016, item # LG T7577TEELJ from Reliance digital, procube complex, Nizampura Road, Vadodara- 390002 Gujarat INDIA. The sales person name is Prajesh, while selling me the product he never said about the service limitation. I purchased the product and I am totally unaware of the 7 days notice I took 10 days of demo. when the demo technician came to my place that time they told me u don't have proper tap for water so we cant give u demo with water, so I replied its ok I will buy new tap and then u come for demo. even though without my permission they open the box and took the pictures of bar code of washing machine and I repeat again and again don't do this but they replied we have to show our manager we visited your place. one of the technician named is Raju. Then after 10 days of purchased of washing machine I bought new tap and called them again for demo. This time another technician came and connect the machine with the needed parts to make work, when they stared the LED light display is not working properly. I argued and put written note in their complain sheet with his and my signature and they told me we cant take any decision so LG technician will come and tell u. then after a day a technician came to my place told me he is from LG company and want to check the machine. He checked found out the washing Machine LED light is not working properly and I requested, I bought a brand new washing machine I don't want any repair, I want a brand new nice properly washing machine from LG. Please exchange it. He said I put your request on the company and you will get the answer soon. same day I called the Reliance Digital where from I LG product bought and talked with Prajesh. and explained everything. then he gave me one number, which is LG Krishna service center, NIzampura Vadodara 390002 Gujarat where I talked with Shailesh Baria constantly about the washing machine. but he said me I have your complain and I email about your complain and request to our head office of LG and they will answer me and then only I gave you the service which is written from the head office LG. I said him please update me with SMS or email, if possible email me too the same email which you send to Head office but none of these done by Shailesh Baria. He talked with me very rudely and never update me. if I called him he always told me I didn't received any email from our Head office. I don't know his is tell me lie or making story to getting me more angered. Till today I don't have any positive reply from him or LG company. its started on 2 dec 2016 around 4 pm. On 15/12/16 I requested for company demo where I found the LED is not working. MY request # is [protected]. after found by LG technician the LED is not working they put complain on 16/12/16, my complain # is RNT[protected].