[Resolved]  LG Electronics — incapability of servicing - parts discontinued within 3 years

Address:

Chennai, Tamil Nadu, 600100

Hi lg,

I have raised a service request for repair of my refrigerator on 1st march 2018. The request number is rnp[protected]. For that a service engineer attended that and informed me that a spare part is failed for which there is no spare parts available lg (Discoutinued part), hence lg will replace the refrigerator or return the invoice value. Post that there is no update from anybody.

Hence i called again customer care on 15th march 2018. That time another service request registered for me. The request number is rnp[protected]. For this request i got an update from service agent that i will get 55 percent of invoice value only due to 3 and half years old.

Why should i bear 45% loss due to a part discontinued from lg?

And the condition to get the 55% i have to buy again lg product. How can i trust lg product anymore? What if the same problem arises in another 3 years? Lg expects their customers loose 50% every 3 years.

I am not asking for a replacement. I just requested for a repair service. How can you expect your customer to bear a loss because lg stopped a spare part support.

Is lg cheating their customer?

And moreover you are giving 10 years warranty for compressor. What is the use it if only the compressor is working and other parts are discontinued by lg.

Is it fair to treat your customers?

Attention consumers...
Please don't go for lg products, which will end you up with this problem in 3 years.