[Resolved] LG Electronics India Pvt Ltd. — non cooperation regarding repairing of refrigerator.

Ranadeba

from Kolkata, West Bengal

Address:

North 24 Parganas, West Bengal, 700129

One no lg make refrigerator has been purchased on 02.02.14 from m/s capital electronics, madhyamgram, kolkata-700129. But after covering the warrenty period the refrigerator is giving so much trouble. Several time engineers came to rectify the trouble but could not rectify properly. So i make an amc for the item vide no. 15027102 & valid from 30th july 2017 to 29th july 2019. Again the refrigerator became defective and accordingly a repair call has been booked on 24th december 2018, vide rnp[protected], but till date the same laying defective and no fruitful action has not been taken so far to rectify the same. Now i failed to under understand what is the intention of lg engineers and there is a great question mark on the after sale service of lg product. P{lese do the needful early.

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Feb 3, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by Ranadeba One no LG make refrigerator has been purchased on 02.02.14 from M/S Capital Electronics, Madhyamgram, Kolkata-700129. But after covering the warrenty period the refrigerator is giving so much trouble. Several time engineers came to rectify the trouble but could not rectify properly. So I make an AMC for the item vide No. 15027102 & valid from 30th July 2017 to 29th July 2019. Again the refrigerator became defective and accordingly a repair call has been booked on 24th December 2018, vide RNP[protected], but till date the same laying defective and no fruitful action has not been taken so far to rectify the same. Now I failed to under understand what is the intention of LG engineers and there is a great question mark on the after sale service of LG product. P{lese do the needful early.

Verified Support

Jan 03, 2019

LG Electronics Customer Care's response Dear Customer (Ranadeba),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Jan 05, 2019

Updated by Ranadeba [protected]