[Resolved] LG Electronics India Pvt Ltd. — non cooperation regarding repairing of refrigerator.

 
1 Review
Madhyamgram, North 24 Parganas District, West Bengal, India
 Ranadeba on Dec 29, 2018
One no lg make refrigerator has been purchased on 02.02.14 from m/s capital electronics, madhyamgram, kolkata-700129. But after covering the warrenty period the refrigerator is giving so much trouble. Several time engineers came to rectify the trouble but could not rectify properly. So i make an amc for the item vide no. 15027102 & valid from 30th july 2017 to 29th july 2019. Again the refrigerator became defective and accordingly a repair call has been booked on 24th december 2018, vide rnp[protected], but till date the same laying defective and no fruitful action has not been taken so far to rectify the same. Now i failed to under understand what is the intention of lg engineers and there is a great question mark on the after sale service of lg product. P{lese do the needful early.
Complaint marked as Resolved Feb 3, 2019

Complaint Status


[Dec 29, 2018] LG Electronics customer support has been notified about the posted complaint.
Updated by Ranadeba, Dec 29, 2018
One no LG make refrigerator has been purchased on 02.02.14 from M/S Capital Electronics, Madhyamgram, Kolkata-700129. But after covering the warrenty period the refrigerator is giving so much trouble. Several time engineers came to rectify the trouble but could not rectify properly. So I make an AMC for the item vide No. 15027102 & valid from 30th July 2017 to 29th July 2019. Again the refrigerator became defective and accordingly a repair call has been booked on 24th December 2018, vide RNP[protected], but till date the same laying defective and no fruitful action has not been taken so far to rectify the same. Now I failed to under understand what is the intention of LG engineers and there is a great question mark on the after sale service of LG product. P{lese do the needful early.
Verified Support
LG Electronics Customer Care's response, Jan 03, 2019
Dear Customer (Ranadeba),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Updated by Ranadeba, Jan 05, 2019
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    LG Electronics India Pvt Ltd. - non cooperation regarding repairing of refrigerator.