LG Electronics India — Worst Service provided by LG

Address:

Medak, Andhra Pradesh, 502285

To,
Managing director,
lgeil

I Ramesh Naik, had purchased a LG Inverter 2.0T AC Vide model No. BSA24IBE from Bajaj Electronic, Hyderabad on 19.02.2016 with a lot of trust in the brand, but not even completed 3 months, got in trouble. My complaint vide no.s RNA[protected], RNA[protected]
RNA[protected]. The gas is leaking and the bolt was cracked, which means the brand product need to be repaired with in the 3 months of purchase and the worst service provided by LG. it already been more than 2 weeks but till date my problem is not solved. Now after refilling the gas and replacing the parts, still the technician is unable to resolve the problem.

Recently, i have faced lot of problem with My Refrigerators Model.GL-D372JPZL purchased on 30.05.2015 is was not worked from past 4 months. Technician are unable to rectify the issue and i was unhappy with the LG service and i requested to replace the same and finally after lot of struggle in last month they replaced the product.

By now i am fed up of your cheap quality of service and product .I even called up the hyderabad manager manager mr. Ravi, (RR Electronics, Sangareddy) who assured me of rectifying the by 30.06.2016 and said that, "i know my job". And now even after 4 days i understand how much he knows about his job and on what basis lg appoints responsible people that too in customer services.
I am totally frustrated and exhausted by this sort of irresponsible and irritable behaviour of your technicians, senior engineer, service manager and dealer.The dealer even insist me on getting other brands. You make big promises about the quality charter, your customer services, responses and quality products and even the 6 sigma's. At the end i would like to say that i want a refund in a week or else i would to my dissatisfaction would have to go to consumer guidance society and other such organisation to put a light on your customer services and your commitment to excellence and quality as mentioned in your advertisements and booklets.

I have wasted my money and i am never going to repeat this mistake. I hope to notice some response or action as soon as possible.