[Resolved] LG Electronics — Lack of support - supplied faulty cable | |
Dear Sir,
I have purchased a LG LED in the month of Nov. 2013 under the ongoing Deepawali schemes from Reliance store at Sector 10 Dwarka, New Delhi.
After few days I raised a complaint regarding the performance of TV to your customer care. The executive visited my place has offered me a cable to connect with home thearator (Got under sale scheme of TV).
After few days I have again made a complaint to your customer care regarding installation of wall mount supplied by LG. The executive visited my place has did the wall mounting work and informed me that the cable supplied by your executive is faulty.
I again complaint to your customer care, but I have not got any solution till date. Almost every day I am getting a call from your executives regarding my complaint but no one is giving me any solution.
I have written a on line complaint in this regard on 24th March, 2014 but still not received any reply from their end.
You are kindly requested to do the needful to replace the faulty cable ASAP.
I am looking forward for your prompt response. My address and contact number is appended below. You can also check all the complaints made by me in your records.
Thanking You
Chandan Singh
Flat No. 26, Pocket - 3
Sector - 11, Dwarka
New Delhi - 110075
Ph. No. [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
No rating because it would be zero. No actually, negative to infinity. I was charging my LG G3 in my vehicle when I began smelling something burning, hot. I blamed it on the semi trucks I was following until I picked up my phone and it burned my hand! It was the cell phone burning up!!! I quickly unplugged it from the vehicle and good thing I did as the back cover was melting! Long story short: LG offered NOTHING. All I got was multiple sorries. No compassion, no nothing. Had I not pulled that plug I could have been killed by a blown up vehicle. LG doesn't care. The only compensation I asked for was free phone replacement. Answer was no. Said LG fixes phones not replace them. I understand policy, which is what they were quoting, but I could have been killed!!! Didn't care. No exceptions. UGH!!!
61%
Complaints
7053
Pending
0
Resolved
4000
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team