[Resolved]  LG Electronics — Lack of support - supplied faulty cable

Dear Sir, I have purchased a LG LED in the month of Nov. 2013 under the ongoing Deepawali schemes from Reliance store at Sector 10 Dwarka, New Delhi. After few days I raised a complaint regarding the performance of TV to your customer care. The executive visited my place has offered me a cable to connect with home thearator (Got under sale scheme of TV). After few days I have again made a complaint to your customer care regarding installation of wall mount supplied by LG. The executive visited my place has did the wall mounting work and informed me that the cable supplied by your executive is faulty. I again complaint to your customer care, but I have not got any solution till date. Almost every day I am getting a call from your executives regarding my complaint but no one is giving me any solution. I have written a on line complaint in this regard on 24th March, 2014 but still not received any reply from their end. You are kindly requested to do the needful to replace the faulty cable ASAP. I am looking forward for your prompt response. My address and contact number is appended below. You can also check all the complaints made by me in your records. Thanking You Chandan Singh Flat No. 26, Pocket - 3 Sector - 11, Dwarka New Delhi - 110075 Ph. No. [protected]
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Aug 14, 2020
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
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Dear Chandan,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team
No rating because it would be zero. No actually, negative to infinity. I was charging my LG G3 in my vehicle when I began smelling something burning, hot. I blamed it on the semi trucks I was following until I picked up my phone and it burned my hand! It was the cell phone burning up!!! I quickly unplugged it from the vehicle and good thing I did as the back cover was melting! Long story short: LG offered NOTHING. All I got was multiple sorries. No compassion, no nothing. Had I not pulled that plug I could have been killed by a blown up vehicle. LG doesn't care. The only compensation I asked for was free phone replacement. Answer was no. Said LG fixes phones not replace them. I understand policy, which is what they were quoting, but I could have been killed!!! Didn't care. No exceptions. UGH!!!

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