[Resolved]  LG Electronics — leaking side by side refrigerator

Address:

26/71, Saptarshi, K.C.Road, Bandra Reclamation, Mumb, 20, 400050

Dear Sir /Madam
VERY VERY URGENT

Kind Attn: CEO / Chief Marketing Manager / Chief Service Engineer
or any one in authority

I have purchased a side by side refrigerator from Famous Fridge Centre, Mumbai on May 04th, 2019 but since day 1 the refrigerator was leaking and ice started forming on the items kept in the refrigerator and all of them got spoilt.
The demo person said it happens in the beginning and will stop after a few days. But it did not stop
Hence I complained to the Customer Care hundreds of times and a few technicians came and went saying that a Senior Engineer will visit. The Sr. Engineer came and went without resolving the problem. The PROBLEM is STILL PERSISTING TILL DATE. After innumerable complaints, an Engineer came to inspect the refrigerator and after about 2 hours of inspection, he said that the refrigerator is a defective piece.
I had never thought that a MNC like LG would have such POOR SERVICE.
On July 26th, 2019 I got call saying that after approval from the Head Office,
they will replace or will refund me my money. But till date no has approached me neither has my money been refunded.
I, a Sr. Citizen, aged 64 years, herewith request you to kindly refund me my money as I have gone through a great mental torture and harassment for more than 2 and half months IMMEDIATELY.
Thanks and Regards

Neeta Wadhwa
Mob : [protected]