LG Electronics — Led panel not received after 24 days of advance payment of Rs. 50000 and misguidance from the Aurangabad service center

Address:431122
Website:www.jg.com/in

Dear Lg,
With reference to my earlier email to you, i have got a call from LG and i came to know that i have been misguided from day 1 of my call log for my LG 55" LED TV which i had on 30th of May. Today on 23rd of may 2016, i came to know that LG doesn't have any information on their system regarding my complaint launched on 30th of may. After launching the complaint, LG's engineer (for Beed, Maharashtra-431122) visited my address and diagnosed the problem as faulty LED panel and told me that i need to order a new one and approximate estimate would be around Rs.[protected]. So i agreed to repair and asked him to order the panel for my TV and he even took Rs. 50000 in advance from me for the same. Also i had been assured from him as well as Lg serive center Aurangabad (Reliance Refrigeration) that i would get that panel in 10 days or maximum 15 days. I got this (RNA[protected] complaint number on my registered mobile number which is [protected]. But even after 15 days of not receiving my part when i called service center Aurangabad, the manager Mr. Wassam told me that due to initial unavailability of that panel it has been delayed and he also told me that now they have orderd the same from Noida and it will reach to their service center on 21st of May and immediately on second day that is 22nd of may, it will be installed. So on 21st of may when i contacted Mr. Wassam for the same, he assured mr that they have received my panel and they were arranging a separate private vehicle to send it at my address (which is beed, Maharashtra-431122) instead of the regular transport as it had already been delayed and to avoid any transport damage as it's large in size. And Mr. Wassam also assured me that it will be installed at my place immediately on Wednsday 22nd of may upto maximum 6:00-6:30pm which i didn't get.
So today on 23rd of may when i got contacted by Lg online grievance cell, i came to know that lg doesn't have any information regarding the complaint i have launched and after further inquiry, we came to know that the complaint number which i have received on my registered mobile mumber ([protected])
is wrong and it has been registered by some person Mr. Shinde from Jalna, Maharashtra. So basically other wrong complaint number has been sent to me on my registered mobile number and still i have not received my panel even after 24 days. I just talked with the Lg Regional Manager Mr. Pankaj Kulkarni and he told me that still their service center at Aurangabad has not received any such LED panel yet and i have been told the wrong information again. He told me that he is looking into the matter and he is going to contact with the service center again for the same.
So, this is very frustrating and unacceptable from a brand like LG. My Rs.50, 000/- have been stuck unnecessary and still my problem is as it is even after a period of almost a month.
So, kindly look into the matter urgently and respond to the same at the earliest. I want my problem to be solved immediately and i want a compensation from the company for misguiding me wasting my time and money.
- Dr. Ajinkya Bhople
[protected]
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LG Electronics customer support has been notified about the posted complaint.
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Hi Ajinkya

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
With reference to my earlier email,
I have been contacted by LG regarding my concern and i have been told that the part for which i paid the Rs.50, 000/- in advance is not available at the company and it may take around 2 months to make it available but until now i have been told otherwise as mentioned in my earlier complaint and i have been misguided since day 1.
As i have already waited for almost a month i can't wait further and i demanded a compensation for the same as i have paid Rs 1.26 lacs for the product. I asked them to buy back my product and refund me the amount for the same after adjusting the depreciation. So they asked me to send the invoice copy for the same for the approval. But the email address given to me for the same is not working or wrong.(support.[protected]@lgindia.com and support.[protected]@lg.com) So hereby i am writing to you again and attaching the invoice copy for the same to be forwarded to LG.
Kidly look into the matter urgently and respond to the same at the eraliest.
Dr. Ajinkya bhople
[protected]

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