Address: | Pune, Maharashtra, 411045 |
Hi,
I have lg led tv model 42le5500. It was bought in 2011.
Recently it had problem that there was no display and complained to lg service centre and they visited at home and informed me that the mainboard of this tv is at fault and has to be replaced that costs around 8500rs. The service guy informed me that he'll go to his office and raise for this spare part and will inform me.
Today morning he called me today and informed that this spare part is no longer available with lg??? And therefore my tv cannot be fixed??? Lg discontinued the model and stopped the supply of the spare parts for this model?
Now i'm surprised and confused that within 6 years of product cycle there are no parts available for my tv? And i'm not sure what to do with my rs 68000 (At the time of purchase) worth of led tv? I'm shocked at this response from a reputed company. By the way this led tv model was very popular and was sold to many customers and i wonder what will happen to them.
Could someone give me a solution about what to do about this? My next tv planned to purchase is a 55 or a 65 inch led tv and now i am forced to exclude lg as a brand in my buying options.
Note: i am a loyal lg brand buyer. I have my blue ray player and washing machine. If this si the service lg is offering, i am sure none of the customers would be happy with his service. Was this information helpful? |
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