[Resolved]  LG Electronics — LG 1.5 ton split A/C poor cooling and very bad service experience

Address:

Chennai, Tamil Nadu, 600028

I am T.R.Seshadri from Chennai and I have bought several LG products in the last 2 years. Now I regret having bought them due to very poor and negligent service.
One of the A/Cs which is a 1.5 ton split unit bought (on 1st April 2015 Bill no.FS/RAP/3843 from Girias Investments Pvt Ltd Venkatakrishna road R.A..Puram Chennai), has very low cooling. It has been used sparingly. When I contacted customer care on 06/02/2017, they said the technician will attend to it within 24 hours.When nobody called me I again lodged my complaint.Then the technician from Charm Engineers Mandaveli Chennai 28, came on 08/02/ 2017 and said that the coil has gone and has got to be replaced. The cost will be up to Rs.7000 and since now an offer is going on it will cost approx Rs.5000/-.
When I told him that the A/C is less than 2 years old, he says that the life of the coil is only 1 year and it has got to be changed after that.
I was shocked to hear that and when I said, that the dealer did not mention anything about it, he said, that they will not mention that while selling.
He also charged me Rs.288/- for his visiting charges.
I approached the dealer on the same day evening and mentioned about what the technician had said.
The dealer said he will lodge a complaint from his side and ask them to attend the unit. Nobody came and again I had to go to the dealer the next day 09/02/2017 to remind.
Today, 10/02/2017, instead of anyone attending the fault, the same technician called over phone and said he has nothing to see and only the coil has to be changed and sent me a quotation for Rs.4751/- .
Being very upset, I several times spoke to the service centre and they repeatedly said the same thing without any solution. When demanded for higher officials number, they first gave one Mr. Prabhakaran's number (Service head Chennai) which is [protected]. I tried his number several times but no response. Then again called them to get another number for which they gave one Mr.V.Subramaniam ( All India Service Head) which is [protected]. I tried this number also several times but no response.
It is now clear that LG is totally not bothered about their customer service.
I expect a reply and prompt action from your end
If I am not getting it attended within next 2 days, I will have to proceed to consumer court for compensation and refund of my full money of Rs.39014/- which was charged by the dealer at the time of purchase.