[Resolved] LG Electronics — LG 43UK T.V. Panel
This is a written complaint against my Service Request No- RNP[protected] Lg- Model No-43UK6780PTE.
The issue is related to a change in the TV panel and we have taken our TV to SKY SERVICE –ASC (Mira Road).
We have followed up with the authorized service center for a long time and finally decided to repair and asked them to visit during weekends as we are not available during weekdays. But on 28.09.2021. when we have been following up with the service center guy he asked us to visit the service center.
The service engineer has repaired the T.V. and showed us the T.V. for a glance of 1 minute and we paid 15999/- for our repaired T.V. panel. Now at home, the T.V. was not working, same day (28.09.2021) we have called the service engineer, as it was a Saturday night they send the service guy on Sunday 29.08.2021. Service engineered confirmed to us that the panel is cracked again. But now our question arises that while transit how come we can identify that the panel got damaged. If that was the case then why the service people who have claimed us 16000/- have not taken the onus to deliver the goods at our doorstep, nor even wrap the T.V. with bubble wrap. Surprisingly they have not informed us that the product might get damaged if you carry of yourself. This means that there is insufficient service that has been provided to us. We have not expected this from L.G. We had several follow-ups and calls and complaints, even we a word with the Area Sales Manager - Mr. Vishal Bhosle who is a heartless person coming up with a solution of 30% discount. We cannot take this. We are really frustrated and disappointed. Not even happy with the service. Hoping for a solution at the earliest.
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Oct 14, 2021Complaint marked as Resolved
LG Electronics customer support has been notified about the posted complaint.
Sep 13, 2021LG Electronics Customer Care's response Dear Customer,
We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.
LG Customer Support Team