[Resolved]  LG Electronics — LG 49LH600T Smart LED Tv has manufacturing issues still sold to me.

Address:

Mumbai City, Maharashtra, 400053

Customer name - anand suresh gedam
Complaint no. - bow040916fs00050
Product - lg 49"smart led tv (49lh600t)
Date of purchase - 23/08/2016
Invoice no - saf02a[protected]
Seller - croma, juhu branch, mumbai

From,
Anand s gedam
Andheri west,
Mumbai-400053

I had purchased an led tv mentioned above which was officially priced at 79990/- by lg on it's indian website, i bought it under exchange of my old working videocon 32" integra lcd on 23rd august 2016 at rs.64000/- and installation was done on 25th august 2016.
I'd like to bring your attention to the issues i've been facing since first complaint made to lg on 31st aug (Unresolved till date complaint made via email) after which i had lodged a complaint on their number [protected] on 2/09/16 to which i got an sms of mentioning technician's details who was supposed to come on 3rd. On 3rd he tells me he will not come someone else will call me and come, i waited patiently the whole day and nobody called or came, i called [protected] again 3 times at intervals of 2 hours since noon and escalated complaint thrice still nobody came or called. Frustrated, i then went to croma juhu at 8pm and let mr. Ali know about it and was told that a technician will come at 9pm. Nobody came, and a person called me at 9.30pm that he will come tomorrow at 2pm. Today i waited for the technician to come today till 2pm but when i called, he said he wont come and provided me number of two other technicians that'd attend my complaint, both of them who didn't receive my calls that time. I totally lost my patience by then and went straight to showroom at 2.30 pm and met the manager and mr. Keval and let them know the whole ordeal and harrowing experience i just went through. I had recorded a video of my issues and showed the same to them of which i have posted a youtube link below who also acknowledged of my tv unit having issues mentioned below. Is this the way the tv then officially priced by lg 79990/- works?

Following are the issues i am facing after using the tv which i have evidence of in my captured video uploaded on youtube (Link at bottom).
1) the led tv's power turns on by itself occasionally without giving any 'power' command on remote or tv just when the main switch is turned on.
2) my so called india's first tv with webos 3.0 lg 49lh600t as displayed on lg's website is extremely unresponsive, unbearably sluggish and so underperforming that it takes anywhere between whopping 10-20 seconds to open basic options like 'settings' menu while a media is being played in background via av/youtube app which is totally unacceptable for a latest smart tv of 2016 model. The interface and hardware is so slow that the commands i give to it through my smart remote are being registered with delay of 2-4 seconds. Technician came at my home at 3pm and performed procedures but that didn't resolve my issue and he too acknowledged my issues and advised me to write personal remark on it, i am attaching a photo of technician's job sheet as well.

I am extremely unhappy with my purchase and as i cross checked the display unit in the showroom later along with mr. Ali, he too acknowledged both the issues on that tv too. The issues were prevailing in this particular model - lg 49lh600t there too and hence i'd like to have a refund, as replacement seems totally illogical with same issues occurring in both units. Also i had an harrowing experience getting technician to visit my home and the inconvenience caused for this whole ordeal by numerous visits to croma without any fault of mine. Lg should mention on website that their new 2016 tv is slow so no one would purchase them, simple as that.
I purchased this costly latest 2016 edition smart tv for entertainment and not to overburden me with the headache and i request you to provide me full refund and return of my old tv as it falls under 15 days refund policy of croma and i have visited croma, juhu showroom 6 times for this in last two days or i will use strict legal means by making the video public after filing consumer copmplaint, printing in newspaper, using social media and a court case very soon to bring this whole issue into public, where croma is at fault too along with lg for not letting me know about these issues of lg 49lh600t led tv beforehand as i was not informed of them and the sluggish interface was not fully demoed to me due to no wifi in their store and still sold to me which is equivalent to misleading, knowingly selling a faulty and/or underperforming product with such issues by lg and croma and cheating a customer because this is not how a product officially priced by lg at 79990/- should work!.

Yours faithfully,
Anand gedam

Product page: http://www.lg.com/in/tvs/lg-49LH600T
My proof video link (Private) : https://youtu.be/HYeygVBImZw
Attachment:original invoice, jobsheet photo