[Resolved] LG Electronics — LG AC Installation TL

Dee Dsilva

Address:

RIVIERA, HOLBHAT WADI, HOLI BAZAAR, VASAI

We bought an LG split A/C & the engineer came for installation but no ladder was brought & when only single person was sent. When we called the TL Poonam Gupta to try & resolve the issue she didn't bother to listen to us or resolve the issue instead was very rude & asked the service engineers to return back without installation. They too were very surprised & kept apologising on her behalf. How can you have such an inept & rude employee. We want this actioned.

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Aug 22, 2021

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Dec 20, 2020

Updated by Dee Dsilva We bought an LG split A/C & the engineer came for installation but no ladder was brought & when only single person was sent. When we called the TL Poonam Gupta to try & resolve the issue she didn't bother to listen to us or resolve the issue instead was very rude & asked the service engineers to return back without installation. They too were very surprised & kept apologising on her behalf. How can you have such an inept & rude employee. We want this actioned.

Verified Support

Dec 24, 2020

LG Electronics Customer Care's response Dear Customer (Dee Dsilva),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team