[Resolved]  LG Electronics — lg air conditioner warranty lg air conditioning unit / rnp[protected] /

Address:

4217

Urgent: faulty air conditioning unit / ser #491goofk, 409tabn00189 /case # cnp[protected].

No response to many many emails and phone calls.

Since may 2018 this unit has been faulty. It is under the warranty. The compressor needs to be replaced. It is sited on a ledge which requires special equipment to access. Your preferred repairers are unable to access the unit to replace it.

We have a qualified air conditioning serviceman to inspect the faulty compressor. If he reports that the compressor has failed will you honour the warranty?

Will you supply a replacement compressor to the apartment?

I am very concerned that this matter has dragged on for a very long time. Is this a matter i should raise with consumer affairs? I was promised a call last friday however no one has had the courtesy to phone me despite several calls to your centre.

Urgent: warranty lg air conditioning unit