LG Electronics — lg customer details shared with local fraud guys

Address:

560066

This is regarding how lg is endangering life of it's customer by sharing it's customer complain data secretly with 3rd party companies.

We observed on (29th july, 2019) morning around 7:30am that our lg washing machine is not working. We downloaded the lg service india app from playstore and registered a complaint on the app (Complaint id: ccn-[protected])

Immediately after this complaint was raised, within 1hr mr. Sharif (+91-[protected]) called me and confirmed that a complaint has been raised for washing machine repair so he would be coming down and he confirmed the address. I provided him all the details and informed my mom & dad that a technician will be coming down. Mr. Sharif came and did an inspection and confirmed that pcb & motherboard is gone and needs a replacement, he made a job card and took the parts with him and left.

After this, i received a call from mr. Tanveer (+91-[protected]) in afternoon and he said he is calling from lg and would be coming down to attend the complaint. To my surprise i told him that one of the lg executive has already attended the complain and has taken the h/w piece with him. Tanveer then said to me that no one from lg has come for this till now and it was some other local guy. Mr. Tanveer was now only interested in closing the complaint by just putting the same update.

I immediately called tanveer again and he gave his am number, mr. Rajkumar (+[protected]. I conference this call with mr. Sharif and it was found he works for intime service pvt. Ltd but he didn't confirm how he got my details and had the audacity to walkin to my home under false identity of lg executive and take away parts from my appliance.

After some hot conversation finally rajkumar (Area manager) agreed that this complaint details have been shared and he doesn't know how but he doubt that the family members of the customer may have done it.

I'm not really worried about the washing machine, but i'm scared how lg can compromise on customer's data and put their life in risk. We have heard about such cases happening in other cities a lot, today could have been a nightmare for me as my aged parents were alone at home.