[Resolved] LG Electronics — LG Dishwasher - Faulty product delivered
[Service No: RNP[protected]]
I had purchased LG Dishwasher, LG oven and LG OLED TV from LG Shoppe - Indiranagar(VIdeotronics) on 31st of December 2020. The goods were delivered on 8-1-2021 and as we had the requirement of installing them on my new flat, the dealer asked us not to unseal the product and the installation can be done anytime based on our call back.
Due to delay in my flat hand over, I had to install them only on 5-4-2021. The LG dishwasher was unpacked by the LG service person and he told us that the door can't be opened as its getting struck and advised us to claim for replacement as the product was faulty. After we had to make several followup with the dealer and LG service team and have been told that they will get the issue fixed in next few days. But then we had been following up with LG service team for more than a week till now but no proper update on that yet.
A week later technician came to replace the broken door and side panels, but they brought an old piece of panels in which several scratch marks are clearly visible. And they found there was a dent even inside the dishwasher door. Now they are claiming to replace the entire door panel which will take further ??? days, which no one knows.
They are simply wasting my time and money on a newly purchased Dishwasher which made me totally disappointed, being an LG customer for past 10 years (as all my home appliances are from LG)!!!
I need replacement for my dishwasher at the earliest, because this throws me and my family to mental stress for the past few weeks and we couldn't peacefully settle in my new home.
Expecting a quick and positive response understanding my situation.
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May 31, 2021Complaint marked as Resolved
After our continuous followup with LG service team for past 60 days, finally they had REPLACED the damaged parts (yes, its brand new product but no replacement!!!) and made it worked. Thanks.
May 10, 2021
LG Electronics customer support has been notified about the posted complaint.
May 15, 2021LG Electronics Customer Care's response Hi, sorry to know that your experience with us was not a pleasant one. Request you to share your contact number so that we can assist you further.
May 17, 2021LG Electronics Customer Care's response Hi, thank you for sharing your contact number. Our concerned team will get in touch with you.
May 24, 2021LG Electronics Customer Care's response Hi, we understand your disappointment. We are checking this with the concerned team and will get back to you with an update soon.
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