[Resolved] Lg Electronics — lg infinity display monitor 24mp88hm

 
2 Reviews
 Sa18 on Sep 10, 2018
After repeated follow-ups of about a month,
an Unskilled engineer - who do not even know how to open the monitor,
from LG service centre in Sector 2, Rohini, Delhi was sent today
to replace the broken screen of our monitor s. no. 605NTLE82504

He did his own unsuccessfull attempts / R&D on our monitor to open the open the same to replace the screen.

Is this the service quality standards of LG, Is this why I bought a computer screen of LG, that their service engineer do not even know how to open the equipment for part replacement, and damaging / scratching these delicate equipment without any mercy, at the cost of money spent by us on the same.

A road side computer repair shop could have performed much - much better !
Leaves no doubt on the success & realiability of similar external / private independent service centers who are so user friendly / efficient / result oriented ( their only limitation being non- availability of original spare parts with them)
not like this instance of happening where the causal / beaurocratic / easygoing / non-courteous approach of service centre is taking us for a ride / kind of punishing us for purchasing an LG product !

Who will compensate us the loss of this 1 month period for not able to get our monitor repaired even by the LG service center - pls note that this is a computer screen, and we could not work our computer in this 1 month period.

How can LG allow such non- profeesssional / irresponsble repair centers to operate?
Are such repair centers of LG there to solve consumer complaints or to just make fool of them and enjoy their salaries at the cost of customer’s’ money.

I am now quite afraid / freigtened to purchase any more of LG products, because for any service support I am absolutely not willing to repeat my such above experience.
Complaint marked as Resolved Oct 20, 2018

Complaint Status


[Sep 11, 2018] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response, Sep 14, 2018
Dear Customer (Sa18),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Updated by Sa18, Nov 10, 2018
Please note that the complaint has not been resolved yet
My contact details as needed / required Sanjeev Aggarwal [protected]
Updated by Sa18, Nov 10, 2018
I had already purchased a really reputed brand of monitor, since the logging of my first complaint and was managing my work with the same since the complaint.
One cannot rely / wait / trust these companies of giving you a quick solution .
So I missed this requirement of providing my contact details.
Also had the company been keen enough to attend to the problem said in my complaint, they could have easily traced the same back from the serial number of the product mentioned in my complaint.

Also there must not have many complaints of such types in Delhi - they could have easily tracked the same from their CRM / service center / spare part requirement request as put by the respective service center( assuming they have the same and maintain it)?

There is a wise saying: WHERE THERE IS A WILL THERE IS A WAY

Just hiding behind these small excuses of want of contact number, shows the lack of willingness / initiative to provide service support !!
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Product has been delivered by flipcart by 10 days but it is not installed yet we have complaint them four times but they have not come yet what should we do

To for listening our problem
Waiting for ur kind response

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    Lg Electronics - lg infinity display monitor 24mp88hm