[Resolved]  LG Electronics — lg led television

Apr 26, 2019

Updated by Satya@123456 I purchased one LG LED from Electromart Ghaziabad on 28th March 2019. It is a full HD TV but the display was not good. I complained it to dealer Electromart. But they were not serious. They were not responding well to my problem for several days. I filed complaint with LG on 8th April 2019 by phone. An LG engineer Mr Sumit came on 10th April 2019 and after checking he found that display is not good. he said that "it needs to be replaced." I contacted Ritu devi customer support officer LG. She said that your TV will be replaced. After several reminder she said that my TV will be replaced by 21 or 22nd April 2019. I again called her on 24th April 2019 but she said that "I have no answer regarding the replacement of the Television. Please note that I have all the call recordings and whats app conversations. They are all acting in collusion. Please look into the issue as soon as possible. Otherwise I will be left with no option than filing a complaint in consumer forum and with Police also for fraud and mental harassment. Necessary action must be taken against Electromart and service center officials who are not doing their work.

Thanks & regards,
Satya

Apr 27, 2019

Updated by Satya@123456 Hi,

I want to draw your kind attention towards callousness behaviour of LG service center. It is described below:

I purchased one LG LED (43 LK5260) from Electromart Ghaziabad (Plot no. 10, Kala Pathar Road, Niti Khand-1, Indirapuram) on 28th March 2019 in rupees 35000. On delivery I found that the back panel was open slightly and despite Television being full HD, the display was not good. I complained it to dealer Electromart. But they were not serious.They were not responding well to my problem for several days. On filing complaint on 8th with LG by calling [protected], an LG engineer Mr Sumit came on 10th April 2019 and after checking he found that display is not good. I contacted Ritu devi, customer support officer LG. She said that your TV will be replaced. After several reminders she said that my TV will be replaced by 21 or 22nd April 2019. I again called her on 24th April 2019 but she said that I have no answer regarding when the TV will be replaced. Please note that I have all the call recordings and whats app conversations to support my claim. They are all acting in collusion. I have been a great fan of LG products. Almost all my electronic products like Washing machine, Refrigerator etc. are from LG. But this time I am highly disappointed. I am not getting solution to my problem after hundreds of calls and conversations. I am a person from lower middle class. I purchased this Television worth 35000 by saving for months.

You are requested to kindly look into the issue as soon as possible. Otherwise I will be left with no option than filing a complaint in consumer forum and with Police also for fraud and mental harassment. I will go to any forum, social media and any court for safeguarding my right. Necessary action must be taken against Electromart and service center officials who are not doing their work diligently. They are ruining the name of a great brand LG. I called on [protected] several times but no one is taking care of the issue. They are doing this in NCR region with a person who knows about his right. I am a senior lawyer by profession. What will happen to other people. LG should abide by the law.

I request you to kindly replace my LG LED at the earliest.

Thanks & regards,
Satya Prakash