[Resolved]  LG Electronics — Lg lw6500 3d tv - no proper response for 2 months, and no support fr product.

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I was very happy customer of lg for quite a long time. Have an LG manufactured TV washing machine and coupe of mobiles. Until now was looking for other hope appliances. Had an issue on Nov 10, 2015 with my 42LG6500 3D TV which was bought during last quarter of 2012. Registered complaint with the customer care -RNA[protected]. Customer Care executive arrived on nov12, 2015 informed that there is an issue with the board and that needs to be replaced. But later informed that the board is not being manufactured any more and there is no stock with them(within just 3years from the date of purchase). As an alternative customer care executive informed that the company will take the old device and provide an amount after calculating the depreciation which can be utilised for purchasing another TV from LG themselves. And collected all the necessary document for this process. After two weeks due to consecutive calls we made to customer care we were provided am update that the amount that will be provided for purchasing new device will only be 29% for the old TV that was bought for almost 1, 00, 000 Rs. Also the new TV should be purchased only from lg customer care which they are selling at higher prices compared to what I get from other retailer shops. Till date there is no proper response or updates on the complaint. Each and everytime a new number is provided to be called but the person never picks up the phone. This is really disappointing and frustrating. Now I don't believe in lg TVs anymore as they can't even promise service for 5 years that really makes me question the credibility of the company. Even today I have to call these so called customer care executives daily to know the status, but these is never a proper update. This is really frustrating, now I will always be afraid about choosing or suggesting a LG product in the future. Looking forward for a positive reply on this issue.