[Resolved]  LG Electronics — LG Model No. 49SM8100PVA - Delay in repair

I had raised a complaint on TV repair with LG, their Service team- Mr.Shamil ([protected]) visited us in the mid of April & informed there is Motherboard issues & will take minimum of 70 Days to get the spare part.
We waited for the said days by regular follow up, By the month of May - Dhanya from LG Services center ([protected]) reached out to us & confirmed that spare part will reach by June 20th & they will be able to fix by then; she even requested for a call back by June 15th.
We tried calling them multiple times during this time with no response.
On 20th June, Nithin from LG Service center responded at last, stating they never confirmed on Spare parts & asking us to procure it from our side.
Now after 70+ days, how fare it is for us to procure it when they are not able to.

We need this to be fixed(repair) or refund for purchasing this product from LG.
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Jul 28, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2022
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.

LG Customer Support Team
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