LG Electronics — lg monitor part not replaced even after 1 month of complaints

I had purchased 32" lg monitor in mar 2015 with 2 years warranty. (Expired as per current date)

In the month of september 2017, the monitor corrupted (Display problem) and complaint done with rnp[protected] on 17/09/17. Technician visited on 19/09/17 and recommended for replacement and also paid service charge of rs.295. Since it was navratri (20th-30th september) period, i told technician that you can replace the part after navratri and technician assured me that after navratri they will resolve the issue.

Again on 04/10/17 11:00 am, i had re complaints with rnp[protected] is given to pradeepchanassery, mobile no - 88xxxxx198 (Supervisor of. Lg direct service center, navi mumbai)

On 05/10/17 06:00 pm (After 24 hours) i called person pradeepchanassery on his mobile number. This guy didn't picked up a call. After that i called to lg customer care on 05/10/17 06:44 pm and inform the same. Lg customer care person send the 1st reminder to respective service center (Reminder will guarantee that service center will call customer/party after 30 min of reminder).

Again i have been waiting to complete next 24 hours for call from either lg direct service center, navi mumbai or a supervisor pradeepchanassery. But no call, nothing. Again after that, i called to lg customer care on 06/10/17 11:05 pm and inform the same. Lg customer care person send the 2nd reminder to respective service center. Again no call, nothing. Once again after that i called to lg customer care on 06/10/17 07:30 pm and inform the same. Lg customer care person send the 3rd reminder to respective service center. Again no call, nothing.

Now it was high time till 09/10/17, my monitor part not being replaced, no call, nothing. Once again i decided to call and called to lg customer care on 09/10/17 09:50 pm, and told them that i didn't received a single call even after 3 reminders. This time, lg customer care person given me area manager mobile number. (Area manager name: sushil dharmik, mobile no - 993xxxxx74)

After that since 09/10/17 to till 17/10/17, i am calling this area manager (Called 10-15 times). But this guys didn't picked up even a single call. This is just ridiculous and worst ever attitude by area manager.

This type of delaying tactic by staff of lg services center can not be appropriated.
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