LG Electronics — Lg nexus 5x bootloop problem/motherboard problem | |||
As i am nexus lover.. I have nexus 5x 32gb variant.. I purchased one year ago and was really satisfied with the set.. But recently i updated my phone to 7.1.2 nougat andorid version after 2-3 days my cell phone stop working and keep restarting every time... Or it stuck on google screen. So i move to lg service center in the city where they told me that u have updated your phone beacuse of this your motherboard got some virus and stop working and have to be changed and the cost is around 10k for motherboard... So is it my fault that i have updated my phne.. This is seriously poor service.. So i want replacement or repair from lg.. I love lg sets all my products are of lg, but now i lost hope from the products they deliver. So i request you to please replace my cell. Thank you Contact me [protected] Place - dehradun Tate - uttrakhand Pin - 248001 Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
 3 Comments | |||
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Charged for demo and installation
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After security update the mob phone goes completely dead. Have visited LG customer care on Apr 3 with assurance for mother board replacement but part yet not received. Only verbal assurance given. Several times LG has been contacted but in vain. By LG Electronics India Pvt, Ltd, 375, FIE Industrial area, Patprganj, DELHI. by mr JAGBEEN .
i own a nexus 5x . From the very first month it was showing different problems, now this time when i updated my phone to Android 7.1.2 it started showing bootloop problem. Its restarting again and again or it stuck on google screen. Is it users fault that they are facing problem i was a fan of nexus series i invested in this phone but this turned a huge waste for me. In US they replaced all their devices which were showing bootloop because its your hardware problem. If you have manufactured any device and you are getting a world wide complaint for the same issue why user have to pay extra for your fault.
aditi_h's reply, May 29, 2017
hi, I am also facing the same problem with my nexus 5X .I am waiting for motherboard replace since more than a month and no proper response.I also agree to you that they should give us a refund as we dont have any trust on the replaced parts too
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