[Resolved]  LG Electronics — Lg-Oled-EG-960T-tv

Address:43/10, BelAir Cottages- Club Rd-Kotagiri- The Nilgiris-643217

Hi Team,
MY OLED TV EG-960T Curve 3D model was purchased in on Nov-2015.

I see a thin green line on the display and had raised a complaint RNP[protected] to fix the issue.

Now, I have been told that this display is not available and there is no way to fix the issue.

I had invested 3.2 lakhs on this TV in 2015 keeping in mind that this was the latest model available in 2015 and support should be available at least for 5-8 years if there are any issues encountered.

I am really disappointed with the response that i receive form Support stating this part is unavailable and there is no way to fix the issue.
I am getting multiple calls from multiple Engineers forcing me to close the ticket which is not the right approach.

I am ready to pay what ever would be the cost to have the display changed however LG is not supporting on this issue.

Having Said that, list of other products that i currently own form LG, Refrigerator, AC .
I did trust LG and have invested on multiple home appliances and I expect a reasonable answer to fix my OLED TV issue

You can reach me at [protected] to have this discussed further.
I request you to look in to this issue ASAP.

Thanks
Ramesh
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Aug 10, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2021
LG Electronics Customer Care's response
Dear Customer (Ramesh Prabhu Balu),

We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG Customer Support Team
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