I am having OLED55CXPTA.ATR with Serial no. 13875459 bought on 23 Sep 2021. I have multiple complaints of restarting issue. Providing you ongoing complaint detail:
VCP[protected]
RNP[protected]
Till now in 5 months of my buy, I have registered multiple complaints on three different occasions. Resolution provided:
First Time- Multiple visits by Technical person from LG. Logs were captured. Restart issue was observed. Motherboard was changed and TV factory reset was done by engg finally.
Second Time- Multiple visits by Technical person from LG. Logs were captured. Restart issue was observed. Video was captured by one ENGG of TV restarting (I am also having that video). TV factory reset and some TV setting changes were done.
Third Time- Ongoing issue. History logs were captured. Some setting were done. Still issue is there.
Within one month of my purchase i am facing restarting issue and still ongoing. Raising issue again and again but no resolution or replacement.
Such a third class product & service, where engineers come and say that they are changing settings and your tv will work fine after it. If the setting are not going to work in the TV than why they are provided? It should be mentioned that our product doesn't work with these setting and please don't use these setting in case you want to use our product.
After multiple changes done in settings still issue is there. My product was also factory reset twice. Motherboard was changed. Still facing same issue. It feels like i have bought a TV for LG workshop not my home where different engineer comes and do trial how to make it work. But nothing is paying off.
I don't know why i am not getting a replacement even though every one is aware that the product is not working properly. Just harassing me by multiple visit and doing setting changes like child play. Do you really call such person your technical representative. How these engineers can give me word that because of setting in your TV it is restarting. Is this a JOKE?
Do you really sell product without testing them in LAB first?
Or you just put in settings in the TV but are not meant to work?
Rohit Sharma Was this information helpful? | 
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