[Resolved]  LG Electronics — LG Portable External DVD/RW Drive - Black (SP80)

I purchased this product through Best Buy by LG and it worked fine for 7 months before crapping out. I sent in a request to get it fixed and was told to ship it to them first so they can send a replacement. I did, and they sent me back the wrong product (dvd writer) when I called telling them so, they couldn't find record of my order I sent in. How does that happen If you guys waited to get my order to ship something out ? So now I'm left with no record of my transaction and the wrong product. This has truly been a ### show. I will never buy a LG product again ! All I wanted was a replacement of a product.