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[Resolved]  LG Electronics — LG Portable External DVD/RW Drive - Black (SP80)

I purchased this product through Best Buy by LG and it worked fine for 7 months before crapping out. I sent in a request to get it fixed and was told to ship it to them first so they can send a replacement. I did, and they sent me back the wrong product (dvd writer) when I called telling them so, they couldn't find record of my order I sent in. How does that happen If you guys waited to get my order to ship something out ? So now I'm left with no record of my transaction and the wrong product. This has truly been a ### show. I will never buy a LG product again ! All I wanted was a replacement of a product.
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Dec 29, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2021
LG Electronics Customer Care's response
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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Aaron H.[protected]

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