[Resolved]  LG Electronics — LG refrigerator

I had a service call to get refrigerator fix because it wasn’t cooling, the first technician checked the refrigerator and said I needed a part and he would order the part and come back. The next technician said there are rodent droppings so he can’t work on the refrigerator. I received an email saying it needs to be cleaned or exterminated. I thoroughly clean the area and rescheduled the appointment and then no one showed up. Then the customer service rep said it cannot be worked on unless we get a certificate of extermination even though the email said it just needs to be cleaned. So three days of work were wasted because I had to be here for the technician to be here and it’s very frustrating when the customer service person said the email was from someone else so she did not abide by it. She even went on to say that the warranty wouldn’t be any good since rodent droppings could be cause.