[Resolved]  LG Electronics — lg refrigerator malfunctioning in warranty period

1. Reference our complaint numbers rnp[protected] dated 06 april 2017; [protected] daed 26 july 2017;[protected] dated 22 august 2017.
2. Problem / complaint - excessive cooling, moisture accumulation and food spoilage.
3. Despite repeated complaints and visits by lg personnel, no improvement in the problem.
4. We have been repeatedly informed that the matter is under consideration for replacement, but no further progress thereafter.
5. Contact number of pune service executive, ms sarika bhosale - [protected].
6. Model no. Lg ffref gl-1472qpzl. Dpzzebn.
7. Date of purchase 06 oct 2016, with one year warranty.
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Oct 16, 2017
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2017
LG Electronics Customer Care's response
Dear Customer (sensourav68),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India
Sep 17, 2017
Updated by sensourav68
Despite calling the LG India Pune branch office on 16 September 2017, wherein my wife was promised response / reply by 1.00 PM the same day, there has been no reaction from LG staff thereafter.
With reference to the LG reply- "We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern", it's unfair to fool and take customers for a ride by offering lip service only, while on ground the response seems to be tedious and not consumer friendly.
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