LG Electronics — LG Refrigerator unnecessary compressor replacement

Address:	Hoshiarpur, Punjab, 146001
Website:	www.lg.com/in

Hi with due respect i would like to complaint against LG services in Hoshiarpur city, myself Davinder Singh (Avatar Singh) being as a loyal consumer of LG electronics as i had purchased LP Air condition, LG Refrigerator in 2015/16 and LG Washing machine, LG Microwave on 6 may, 17 with invoice no 40629 Tin:[protected]. I would like to share an incident as on dated 9th May, 17 our LG refrigerator is making some noise from backside due to low electricity supply (may be due to 1 phase only) we called on customer care number around 16:00 and got the reply that LG personals’ will visit on 10th may, 17, suddenly LG personal’s visited our house around 17:30 to monitor/troubleshoot the refrigerator for approx 30 mins and they replied that the compressor got damaged and need to be replaced but we requested them that may be the refrigerator is making noise due to low electricity supply but LG personnals denied and said it is confirmed that the compressor is have to be replaced depending upon the availability of same in their stock, moreover they asked for Rs.250/- as service charges in order to monitor the refrigerator which is not being disclosed earlier while lodging the complaint but we paid and they said it will be deducted from the day of replacement of compressor once it got arranged. They asked us to switch off the refrigerator and said that they will call back after going back to their office to confirm the status of the availability of the compressor. After being waiting for next 24 hrs we got no response and turned on the refrigerator on 10th may morning in order to save our dairy products and it is now working fine and perfect temperature till now.
For your acknowledgement, its being 48 hrs now we are still waiting for them or their reply but sorry to say they are least bothered to call back for the availability of the compressor, also we would like to update you that your LG service guys are professionally untrained/ineffective in order to troubleshoot to find out the root cause/fault of the refrigerator and making unnecessary replacement of the compressor which is already working fine.
Henceforth we expect some serious action to be taken against these two LG service guys who are delivering negative customer experience in the mindsets. We are happy using all LG products but such type o[censored]nexpected incidents makes us think twice while investing in LG brand moreover we trust all your LG products but currently very dissatisfied with your paid services.