LG Electronics — lg spirit

Address:	Palakkad, Kerala, 678531
Website:	www.lgmobiles.com/autosys/ascdetails.php?state=Kerala

Dear sir,

Please find the trailing mails.

I have been following up for the below issue from 19/06/2017

Till date i haven’t received any positive response from lg

This mail is to inform you that, i am forced to act legally for a decent compensation.

Also in effect, with regards to the kind of reply we got from lg and considering the lack of effectiveness of your customer support team, myself has passed a resolution to not to buy lg products hence forth.

Regards,
Prabhin cp
Deputy manager
Innovative testing
[protected]
Mob-[protected]/[protected]

From: serviceindia [mailto:[protected]@lge.com]
Sent: tuesday, july 11, 2017 2:46 pm
To: prabhin cp (Innovative testing - pd)
Subject: re: request support for getting the mobile back from the service center

Dear customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.

Thanks and regards
Lg service


From: prabhin cp (Innovative testing - pd) [mailto:prabhin. [protected]@ashokleyland.com]
Sent: 11 july, 2017 8:32 am
To: indiaservice/local employee/lgeil it team ([protected]@lge.com)
Subject: re: request support for getting the mobile back from the service center
Importance: high

Dear sir,

Please find the below mails. We are not getting any updates on the below issue.

Kindly acknowledge this mail request and explain the actions taken on the below request within 24 hours.

Thanks and regards,

Prabhin cp

From: serviceindia [mailto:[protected]@lge.com]
Sent: tuesday, july 04, 2017 11:16 am
To: prabhin cp (Innovative testing - pd)
Subject: re: request support for getting the mobile back from the service center

Dear customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.

Thanks and regards
Lg service


From: prabhin cp (Innovative testing - pd) [mailto:prabhin. [protected]@ashokleyland.com]
Sent: 03 july, 2017 10:37 am
To: indiaservice/local employee/lgeil it team ([protected]@lge.com)
Cc: [protected]@gmail.com
Subject: re: request support for getting the mobile back from the service center

Dear sir/madam,

Spoke to mr. Antony prabhu a. He suggested us to contact service manager in charge for palakkad (Kerala) region.

Please note that i already spoke with mr. Viju (Current am) – [protected] and the feedback mentioned in the trailing mail dated june 23, 2017 12:22 pm

Request you to share the contact details who can really help un in this regard.

Also share the complaint reference number for my future communications

Regards

Prabhin cp

From: serviceindia [mailto:[protected]@lge.com]
Sent: saturday, july 01, 2017 4:49 pm
To: prabhin cp (Innovative testing - pd)
Subject: re: request support for getting the mobile back from the service center

Dear customer,

We have forwarded your issue to concerned area service manager to take an immediate step (S) in this regard.

For any query regarding your complaint contact our area service manager mr. Antony prabhu a on his mobile number [protected]

For any further assistance please call us on[protected]/ or write to us at www.lg.com/in

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and regards
Lg service


From: prabhin cp (Innovative testing - pd) [mailto:prabhin. [protected]@ashokleyland.com]
Sent: 30 june, 2017 11:52 am
To: indiaservice/local employee/lgeil it team ([protected]@lge.com)
Cc: [protected]@gmail.com
Subject: fw: request support for getting the mobile back from the service center

Dear sir/madam,

Kindly let me know the status of my complaint

Regards

Prabhin cp

From: serviceindia [mailto:[protected]@lge.com]
Sent: friday, june 23, 2017 5:27 pm
To: prabhin cp (Innovative testing - pd)
Subject: re: request support for getting the mobile back from the service center

Dear customer,

We acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regards.

For any further assistance please call us on[protected]/ or write to us at www.lg.com/in

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and regards
Lg service
From: prabhin cp (Innovative testing - pd) [mailto:prabhin. [protected]@ashokleyland.com]
Sent: friday, june 23, 2017 12:22 pm
To: indiaservice/local employee/lgeil it team ([protected]@lge.com)
Cc: [protected]@gmail.com
Subject: request support for getting the mobile back from the service center

Dear sir/madam,

This mail is to express my dissatisfaction with lg mobile customer service.

I bought one lg spirit 4g mobile on 17/06/16 (Imei – [protected]).

I was facing low battery backup and heating issues and on 16/05/2017, i gave this phone in lg service center palakkad.

I got the details of this service center from lg mobiles official website below. Screen shots attached for reference.

http://www.lgmobiles.com/autosys/ascdetails.php?state=Kerala

When i approached the palakkad service center for collecting my mobile after service, the service center owner told, phone theft by somebody and they lost 10 mobile phones along with my mobile

He told us to wait for 10 more days to complete the police enquiry and they will act for the compensation after that.

After 10 days the shop owner told us, he can give maximum of 2500 rupees for my 11 month old phone (The price was 8200 rs while buying)

I called customer care officer[protected] on 19/06/2017 10:43 pm, and they told palakkad service center is not the authorized service center but it is a franchisee
And told me to contact mr. Vinoop – [protected] (Area manager) for compensation

- this number is not available, and again i called customer care officer on 20/06/2017 04:17 pm

This time, customer care officer insisted me to wait for a call back from supervisor within two hours.
This also not happened and again i called customer care officer 21/06/2017 01:11 pm

Customer care officer connected me with mr. Viju (Current am) – [protected]
He also not responding for the call.

Please note my mobile number [protected] and requesting you to check the call records with customer care.

Kindly suggest me, how to get my mobile back?.

Regards,
Prabhin cp
Deputy manager
Innovative testing
[protected]
Mob-[protected]/[protected]