[Resolved] LG Electronics — lg tv 42ub820t under amc , complaint no rnp[protected]

sanjivpeshin

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201303
Website:	www.lg.com

My TV is under AMC, has been repaired till date 4 odd times and is now out of order since 2nd July . Company had sent some executive with part to be replaced, however now I understand that Screen needs to be replaced and it is not available, As such new TV Will have to be given for which I need to pay depreciation cost .
1. First of all why should I pay depreciation, when my TV is under AMC .
2. If company is not able to honor AMC, it is for the company to provide me a solution for which I cannot be penalized .
3. we are not able to watch TV since 3rd of July, it is causing a lot of discomfort and stress and are cut off from the external world .
4. Compensation of RS 5 lacs Towards mental agony, wastage of time and discomfort and replacement / repair of TV ( NO SECOND Hands as your executive was communicating )

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Aug 11, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2018

LG Electronics Customer Care's response Dear Customer (sanjivpeshin), ,

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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Comments

rajalambert

from Lucknow, Uttar Pradesh

T7568TEEL1 model washing machine down from 20 days. No proper solution besides several visits by service engineer. No response from dealer, and service incharge.

parag narula

from Kodar, Telangana

I have complaint for my ac and the service is so bad they said ho jayega 2 or 3 days me that kind of service i m not expecting from lg very bad service