Hello. We've bought an LG TV around 7 to 8 months back. But we're facing lot of issues. It has happened almost 8 to 9 times when the TV got automatically switched off without us doing anything. The remote we've got along with the TV, We've changed that remote thrice with your company but even the remote is not working properly. The remote stops working suddenly after a period of time and then it again starts working. This process keeps on repeating. This problem has been already observed by one of engineer first hand when he came to change the remote. I'm complaining about this for the fourth time so I really expect your genuine response. I can not use this remote again so do NOT provide us with the same model of remote again. Please, reach us as soon as possible. Thank you.
Was this information helpful?
No (0)
Yes (0)
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2022
LG Electronics Customer Care's response Dear Customer,
Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.
Regards,
LG Customer Support Team
Mar 30, 2022
Updated by Anjali Mht You've asked for contact details so here they are.
Contact number:[protected]
E-mail Id: [protected]@gmail.com
Home Address: A-08, Arun Building, Madhavi Society, Mogul Lane, Matunga Road, Mumbai - 400 016
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Contact number: [protected]
E-mail Id: [protected]@gmail.com
Home Address: A-08, Arun Building, Madhavi Society, Mogul Lane, Matunga Road, Mumbai - 400 016