[Resolved]  LG Electronics — lg v20 mobile

Address:

10, New colony 2nd street, Thirunagar, Vellore, Tamil Nadu, 632006

Hello team i brought a mobile lgv20 in feb 20th 2018 by online via flipkart. I was happy customer till feb 25th 2019. On that day i was on meeting via skype on middle of the call my wifi got disconnected. First i thought it was my router issue later i found it was mobile issue.
On 27th i called lg authorised dealer in vellore (Tamilnadu) where they said we wont service mobile phones. So on 02/03/19 i travelled to chennai which is 150 km after from my home town and visited authorised service center in arumbakkam. They checked and confirmed that my mobile has a hardware issue and wifi wont work. Also they said the same cannot be rectified, we need to change the mother board which will cost around 15 to 17k. I was really shocked as a week before one year warranty was completed and explained the situation. They refused and said they cannot be considered in warranty.
When i bought the mobile a year back i was taught that the mobile was one of the flagship model and all hardware are military tested etc., if the issue has come a week before i would has got in warranty now im not in position to spend a huge amount which im no were fault. I want you to consider to change the mother board on warranty on exception. Im renowned customer of lg and have a high perception on company values.
Please consider my request to change the mobile mother board on exception basis. Hope you will understand my situation. Expecting a favourable reply from your end.

Thanks in advance

Regards
Hariharan j
[protected]