[Resolved]  LG Electronics — lg v30+ defective no response from service center

Address:Ernakulam, Kerala, 682037

I made a big mistake buying an lg product especially your highly rated mobile lg v30+.. Spending rs 41000 at kochi kerala.

The phone was bought on 9/sep/18 and defect to the screen was observed on12/ sep/18. The product and its defect shown to service center on 13/sep/18. The defect on the led panel shown to the engineer at service center mr. Spenzo.

As the defect is observed within 7 days from date of purchase they need to immediately provide replacement with a brand new nin defective product or pay back my money. This is international practice for any electronic product..

My defective lg v30+ defective phone is still with the lg service center at pathadipalam.. No response and nobody has contacted me till now..

They have retained the product since 13/sep/18 and without any response even today.. Very unprofessional. Not even picking up the calls.

The technician is mr. Spenzo mob[protected] or[protected] at lg service center pathadipalam..

Tell your servuce center not to be unprofessional as they will screw up your image..

Please initiate replacement of product tomorrow urgently..

With such service i will never recommend lg to anybody..

Best regards
G jayasankar
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Oct 22, 2018
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2018
LG Electronics Customer Care's response
Dear Customer (G Jayasankar),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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