[Resolved]  LG Electronics — lg v30plus mobile defective yet being sold in india as flagship

Address:400080
Website:www.lg.com/in

I bought the phone at inr 45000 only to discover the two best features sold as flagship — screen and sound are defective within 6 months. There are lines / ghost images on screen when the back light dims out or display light kept below 50%. Speaker sound for music can be heard only if it is at 70 % or more. Approached their thane service center. He said they will change display and for that leave the phone behind. Cost of replacement will be borne by me if there is liquid damage.
Now when i go & check on amazon only 500 units sold and many replaced twice within 10 days because of same issue of display. So my badluck that my phone too 6months to react and now i should use a repaired flagship expensive phone and bear the cost and struggle for data backup and leave the phone for as many days it takes the service center to old the new display as they don't keep it in stock for a known defect. I was informed it might be a software issue and change after update - no luck.
Online complaints team just kept passing on the complaints and yes no complaint no. Allotted to. Finally directed to speak some area manager mehul choksi with no manners to speak.
Replaement cant be provided but now phone within 9 months in being sold at 25000. This is a fraud where such companies sell defective products in india and tie customers with their stupid policy of no returns.
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Nov 28, 2018
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2018
LG Electronics Customer Care's response
Dear Customer (NPalan),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Oct 26, 2018
Updated by NPalan
[protected]
Oct 30, 2018
Updated by NPalan
No response after a template revert to meet response time SLA - that we regret the inconvenience. Its all same, pathetic customer service and pathetic complaints team of LG. I cant say anything more - this is how they treat complaints in consumer forum, imagine their own complaints.
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