[Resolved]  LG Electronics — LG WASHING MACHINE 17Kg top load

Address:LG ELECTRONIC

Hi i had filed a complaint with lg care on
[protected], problem with water drain . Tecnician visited my place and said pcb board is not working . He said he will replace my board with a new pcb board, today
[protected] he visited my place with a new pcb board, which came from company. The board i say was having burned black mark on the new board . That came from lg compnay . Saying it was new . I explain him about the new board has black burned mark on it he say i will check and let u know . When he check the new board. It was damed not working it was burned and used one . It more than 4 months till
Now my washing maching is not repaired. Below i have shared all the images .lg is making fool of its customers in india . Instaling damage board it was costing me aroung 5888 rs as it was out of warranty. Poor service by lg electronic. RNP[protected] this the request no given my lg care . Its not solved yet . I bought that lg top load wasing machine for price about :- 65000 INR in india . But its good quality product .
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Aug 7, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Jan 07, 2021
Updated by one love
I had shared the old board and new board picture . Its clearly seen as burned and used one . Lg selling used board saying as new board.

Jan 07, 2021
Updated by one love
We have received your request and your acknowledgement number is[protected]..
Jan 07, 2021
Updated by one love
Lg technician . They are selling used and damage board . Saying it have only 3 months warranty after repair. Chargeing 5888rs . My case is not solved yet its more that 4 months .

Verified Support
Jan 15, 2021
LG Electronics Customer Care's response
Dear Customer (one love),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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Dear Customer (one love),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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