[Resolved]  LG Electronics — LG washing machine is faulty within a month

I bought a LG washing machine on Nov 10 and it has been installed around Nov 20 but it is not working from Dec 10. I raised a complaint to LG customer support. An engineer visited the place and he said motor is faulty. I asked for a replacement machine and they denied it and offering only motor replacement. I have raised this issue with them multiple times but they refused to provide me a replacement. How come a device can be faulty within 1 month and no replacement for it. Bad customer support and bad engineer behavior too.