[Resolved] LG Electronics — LG Washing Machine T8077TEELK - Wrong installation of product caused heavy damage

prashantnpatil85

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110017
Website:	www.lg.com/in

Hi,

I have purchased, Product Model No - T8077TEELK, before two months only. Please find the attached bill & photo of wrong installation of product. Rat mesh was installed wrongly, that is why rat went inside the machine. Machine is damaged badly due to your mistake. I want full replacement of product as a compensation of your mistake. Complaint No. RNP[protected]. Technician Mobile No. [protected]. LG service center officer rudely telling that you will get only repair and not replacement. I am expecting replacement of my only 2 month old product. If not I am planning to go to consumer court. I have sufficient evidence to prove my point.
Please train your technician properly, he was not interested in installation, he just wanted to sell more accessories.

Regards,
Prashant Patil
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 13, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

LG Electronics Customer Care's response Dear Sir (prashantnpatil85),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG India