[Resolved] LG Electronics — lg water purifier filter change issue - bad service.

kamal baidya

from Bengaluru, Karnataka

Address:	560049
Website:	www.lg.com/in

Hi there
I have been calling lg for my water purifier ww180ep filter change and servicing since 26th nov and the complaint id is rnp[protected], since then service engineer srinath [protected] who seems to be a block for whole service delivery.
He booked many appointments and cancel for some or other reasons at last moment. Today also he confirmed to be coming by 1100am and when i call him at 1130am he is consoling me saying that he will fix the thing tomorrow as he is out of station.
That is really unprofessional and waste of our time. Is this how lg takes cares of their customer?
Please look into this as resolve it on priority by today
Regards
Kamal

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Jan 4, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

LG Electronics Customer Care's response Dear Customer (kamal baidya),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team