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[Resolved]  LG Electronics — malfunctioning of lg refrigerator

I have purchased the subject Refrigerator from M/s Vijay Sales during September'2016. In January'2018, the freezer started malfunctioning and on lodging a complain your service engineer Mr. Sunil charged me Rs.3000/- for changing a parts in the freezer. Again within three months, the cooling of the refrigerator stopped and Mr. Sunil charged me Rs. 3000/- for changing the thermostat connector of the temperature controller setting.. The same started malfunctioning again within one month and yesterday cooling in the Refrigerator stopped. On lodging a complain, your service engineer came and told that the top fan needs to be changed which will cost Rs.3000/-. If such is the condition of a LG Refrigerator within two years of purchase then as an existing loyal customer of LG I will have to purchase another non LG Refrigerator today (preferably Samsung) as I am fed up with the Product / Service Engineer of LG. Don't buy LG product
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Complaint marked as Resolved Jun 5, 2019

Complaint Status


[Apr 30, 2019] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response May 03, 2019 Dear Customer (Monodip Bhattacharyya),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Hey its an unethic behavious regarding your refrigerator technician he come and change parts but both parts are not damage but he change it and also after second day complain he come and change another parts and take 3 k rupees and after we research my both parts are good what a technician lg company hires . dont purchase lg product in future

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