[Resolved]  LG Electronics — microwave replacement query (complaint no.[protected]

Address:

New Delhi, Delhi, 110032

Dear sir/ma’am,
I prateek jain have purchased a lg microwave from sargam electronics (Kanti nagar branch). Details of my purchase is given below:-
Product name with model no. - convection lg microwave (Mc2846bct)
Date of purchase - 16th october, 2017
Dealer name - sargam electronics (Kanti nagar)
Invoice no. - gst-kn-5354
Bill amount - rs. 14, 200/-

My product was delivered on 17th october, 2017 and after that i booked a demo for the same. After getting demo i started my microwave for preparing a dish. But while preparing i found that door of microware starts liquefy. Similary bowl inside microwave also stucks to the glass plate. I immediately booked a complaint with lg. Details of which is as follows:-

Complaint no. - [protected]
Compalint date - 17th october, 2017

Next day, on 18th october morning a techinician visited my home and checked the product. He told me that my product will be replaced in a week. Details of technician is below:-

Technician name - lokesh
Technician mobile no. - +91 [protected]

Its now more than one week but no one is telling me status of my complaint. Within 2 hours of delivery my product got damaged as it was a defective one. I dont know which kind of policy lg is implementing but this is like a harassment for the consumers.

I request concerened person that kindly resove my query as soon as possible.

I am enclosing following documents:-
1. Picture of purchase bill
2. Picture of defect in product.