[Resolved] LG Electronics — Missing accesories MC3286BRUM MICROWAVE OVEN

[Resolved] LG Electronics — Missing accesories MC3286BRUM MICROWAVE OVEN

A Anjan83 from Bengaluru, Karnataka Jan 12, 2022 Jan 14, 2022 This thread was updated on Jan 14, 2022

Hi I recieved the microwave oven ordered#[protected] booked in LG online store with a damaged external packing... When we looked inside it...we found some accessories of starter kit were missing... This is ridiculous...I didn't expect such a horrendous experience.. somebody has maimed the external packing and we couldn't find the glass rotary tray. This tampering was immediately reported to delivery personnel...they said it could have caused during transit...anyways such annoying experience for us... I will not reccomend your dubious products... Now I have started to loose trust on LG. It's been 2 days after registering complaint via phone as well as email... One engineer from LG service centre calls me and tells me that I have to pay extra money for the rotary tray... since I had opened the box without having LG engineer. And he also told me that other accesories are not his buisness and I have to contact the dealer.. on phone via customer care they told me that a engineer from customer service will call me in one hour but no one called... +1 photos Was this information helpful? No (0) Yes (0)
Feb 14, 2022 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Jan 12, 2022 Updated by Anjan83 Following items were missing Glass tray Starter kit: two microwaveable plastic containers, an idli case Cooking manual Verified Support Jan 14, 2022 LG Electronics Customer Care's response Dear Customer, We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG Customer Support Team
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