ADVERTISEMENT

[Resolved]  LG Electronics — Missing accesories MC3286BRUM MICROWAVE OVEN

Hi
I recieved the microwave oven ordered#[protected] booked in LG online store with a damaged external packing...
When we looked inside it...we found some accessories of starter kit were missing...
This is ridiculous...I didn't expect such a horrendous experience.. somebody has maimed the external packing and we couldn't find the glass rotary tray.
This tampering was immediately reported to delivery personnel...they said it could have caused during transit...anyways such annoying experience for us...
I will not reccomend your dubious products...
Now I have started to loose trust on LG.
It's been 2 days after registering complaint via phone as well as email...
One engineer from LG service centre calls me and tells me that I have to pay extra money for the rotary tray... since I had opened the box without having LG engineer. And he also told me that other accesories are not his buisness and I have to contact the dealer.. on phone via customer care they told me that a engineer from customer service will call me in one hour but no one called...
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 14, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Jan 12, 2022
Updated by Anjan83
Following items were missing
Glass tray
Starter kit: two microwaveable plastic containers, an idli case
Cooking manual
Verified Support
Jan 14, 2022
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    6801
    Pending
    0
    Resolved
    3918
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View Full Information
    ADVERTISEMENT